Section § 14020

Explanation

This law prohibits anyone from operating or pretending to operate in a business that requires a license unless they have the proper license. It also forbids individuals from falsely claiming they work for someone who is licensed.

(a)CA Insurance Code § 14020(a) A person shall not engage in a business regulated by this chapter, or act or assume to act as, or represent themselves to be, a licensee unless the person is licensed under this chapter.
(b)CA Insurance Code § 14020(b) A person shall not falsely represent that the person is employed by a licensee.

Section § 14021

Explanation

An insurance adjuster is someone, who is not a private investigator, but takes on the task of investigating insurance claims. They work on behalf of insurance companies to gather information about claims related to various issues such as crimes, property damage, or personal injuries.

They can also help find lost or stolen property, understand a person’s behavior or character, and secure evidence for legal proceedings. Even though this section defines what an insurance adjuster does, it still allows licensed independent insurance adjusters to perform their duties for other entities.

An insurance adjuster within the meaning of this chapter is a person other than a private investigator as defined in Section 7521 of the Business and Professions Code who, for any consideration whatsoever, engages in business or accepts employment to furnish, or agrees to make, or makes, any investigation for the purpose of obtaining, information in the course of adjusting or otherwise participating in the disposal of, any claim under or in connection with a policy of insurance on behalf of an insurer or engages in soliciting insurance adjustment business or aids an insurer in any manner with reference to:
Crime or wrongs done or threatened against the United States of America or any state or territory of the United States of America; the identity, habits, conduct, business, occupation, honesty, integrity, credibility, knowledge, trustworthiness, efficiency, loyalty, activity, movement, whereabouts, affiliations, associations, transactions, acts, reputation, or character of any person; the location, disposition, or recovery of lost or stolen property; the cause or responsibility for fires, libels, losses, accidents, or damage or injury to persons or to property; or securing evidence to be used before any court, board, officer, or investigating committee.
Notwithstanding any other provision of law, this section is in no way intended to limit the ability of a duly licensed independent insurance adjuster to perform the duties of an independent insurance adjuster for any other entity.

Section § 14022

Explanation

This law outlines who is exempt from certain insurance regulations. It doesn't apply to employees working solely for one employer, except in emergencies when nonlicensed adjusters must meet certain requirements. Also exempt are government officers on duty, financial rating firms, charitable organizations, attorneys doing legal work, collection agencies during debt investigations, licensed insurance professionals, owners of personal property, banks under certain jurisdictions, individuals accessing public records, and experts hired for property damage evaluations.

This chapter does not apply to:
(a)Copy CA Insurance Code § 14022(a)
(1)Copy CA Insurance Code § 14022(a)(1) A person employed exclusively and regularly by one employer in connection with the affairs of the employer only and if there exists an employer-employee relationship, except as provided in paragraph (2).
(2)CA Insurance Code § 14022(a)(2) After a declared state of emergency, as defined in Section 8558 of the Government Code, or other emergency declared by a public official, a person licensed under this chapter or a qualified manager shall require that all nonlicensed adjusters under the supervision of that person or manager read and understand the most recent notice and adjuster handbook prepared by the department pursuant to subdivision (a) of Section 14046 no later than 15 calendar days from the date on which the nonlicensed adjuster began claims adjusting activity in California.
(3)CA Insurance Code § 14022(a)(3) In enforcing this chapter, the department shall not be required to investigate whether a person is employed exclusively and regularly by one employer pursuant to paragraph (1).
(b)CA Insurance Code § 14022(b) An officer or employee of the United States of America, or of this state or a political subdivision thereof, while that officer or employee is engaged in the performance of official duties.
(c)CA Insurance Code § 14022(c) A person engaged exclusively in the business of obtaining and furnishing information as to the financial rating of persons.
(d)CA Insurance Code § 14022(d) A charitable philanthropic society or association duly incorporated under the laws of this state, which is organized and maintained for the public good and not for private profit.
(e)CA Insurance Code § 14022(e) An attorney performing the duties of an attorney.
(f)CA Insurance Code § 14022(f) A licensed collection agency or an employee thereof acting within the scope of employment, while making an investigation incidental to the business of the agency, including an investigation of the location of a debtor or the debtor’s property if the contract with an assignor creditor is for the collection of claims owed or due or asserted to be owed or due or the equivalent thereof.
(g)CA Insurance Code § 14022(g) Admitted insurers and agents and insurance brokers licensed by the state, performing duties in connection with insurance transacted by them.
(h)CA Insurance Code § 14022(h) The legal owner of personal property that has been sold under a conditional sales agreement or a mortgagee under the terms of a chattel mortgage.
(i)CA Insurance Code § 14022(i) A bank subject to the jurisdiction of the Commissioner of Financial Institutions of the State of California under Division 1 (commencing with Section 99) of the Financial Code or the Comptroller of the Currency of the United States.
(j)CA Insurance Code § 14022(j) A person engaged solely in the business of securing information about persons or property from public records.
(k)CA Insurance Code § 14022(k) A building contractor, engineer, technical expert, or other person who is engaged by an insurer or licensed adjuster to provide an expert or professional evaluation of the extent, cause, or origin of damage to the insured property, but who does not otherwise participate in the process of adjusting claims.

Section § 14022.5

Explanation

If there's an emergency, nonlicensed adjusters can help with insurance claims as long as they register with the commissioner and follow specific rules. They must work under a licensed adjuster or authorized insurer and be registered within 15 days of starting. They also need to certify that they understand the rules for adjusting disaster claims.

Registration means providing details about the adjuster and when their work starts. It lasts 180 days but can be extended if needed. The department won’t check if the adjuster is an employee or contractor, and this rule doesn't apply to certain adjusters already covered by another section.

(a)CA Insurance Code § 14022.5(a) In the event of an emergency situation as declared by the commissioner, claims arising out of the emergency, catastrophe, disaster, or other similar occurrence may be adjusted by a nonlicensed adjuster upon registration with the commissioner if all of the following requirements are met:
(1)CA Insurance Code § 14022.5(a)(1) The work performed by the nonlicensed adjuster is under the active direction, control, charge, or management of a licensed adjuster or an insurer authorized to do business in this state.
(2)CA Insurance Code § 14022.5(a)(2) The licensee or insurer registers the nonlicensed adjuster with the commissioner no later than 15 calendar days from the date on which the nonlicensed adjuster began claims adjusting activity in California.
(3)CA Insurance Code § 14022.5(a)(3) The nonlicensed adjuster submits to the commissioner a certification in a form or other format specified by the commissioner, under penalty of perjury, that the adjuster has read and understands the most recent notice and the handbook for adjusting disaster claims prepared by the department pursuant to subdivision (a) of Section 14046.
(b)CA Insurance Code § 14022.5(b) “Registration” or “register,” within the meaning of this section, means filing with the commissioner a notice in a form or other format specified by the commissioner, submitted by the supervising licensed adjuster or admitted insurer, naming the nonlicensed adjusters, identifying their adjuster licenses held in other jurisdictions, or, if not licensed, providing other identification specified by the commissioner, stating when their claims adjusting activity will commence or has commenced, and any other information the commissioner may require.
(c)CA Insurance Code § 14022.5(c) Registration for claims adjusting activities arising out of an emergency is valid for a period of 180 days from the date of the registration letter. Before the lapse of that period, the commissioner may grant further 180-day extensions as the commissioner deems appropriate upon written request from the supervising licensed adjuster or the admitted insurer.
(d)CA Insurance Code § 14022.5(d) A registration is not valid unless a current certification is on file with the commissioner.
(e)CA Insurance Code § 14022.5(e) In enforcing this chapter, the department shall not be required to investigate the employment or contractor status of a person registered pursuant to this section.
(f)CA Insurance Code § 14022.5(f) This section does not apply to a nonlicensed adjuster who meets the criteria described in paragraph (1) of subdivision (a) of Section 14022.

Section § 14023

Explanation
If you want a license under this chapter of insurance law, you need to fill out a specific form provided by the commissioner and pay the required application fee.
An application for a license under this chapter shall be on a form prescribed by the commissioner and accompanied by the application fee provided by this chapter.

Section § 14024

Explanation

This law outlines the requirements for someone applying for a business license. They must provide their full name and business address, the business name, a description of the business they want to run, and the types of work they want to do. If the applicant is a business entity, they must list the names and addresses of all partners, officers, directors, and the manager. The applicant must also submit two recent photos and fingerprint sets, as well as a statement proving they have the necessary experience. Additional information may be required by the commissioner.

An application shall be verified and shall include:
(a)CA Insurance Code § 14024(a) The full name and business address of the applicant.
(b)CA Insurance Code § 14024(b) The name under which applicant intends to do business.
(c)CA Insurance Code § 14024(c) A statement as to the general nature of the business in which the applicant intends to engage.
(d)CA Insurance Code § 14024(d) A statement as to the classification or classifications under which the applicant desires to be qualified.
(e)CA Insurance Code § 14024(e) If the applicant is a person other than an individual, the full name and residence address of each of its partners, officers, and directors, and its manager.
(f)CA Insurance Code § 14024(f) Two recent photographs of the applicant, of a type prescribed by the commissioner, and two classifiable sets of his or her fingerprints.
(g)CA Insurance Code § 14024(g) A verified statement of his or her experience qualifications.
(h)CA Insurance Code § 14024(h) Such other information, evidence, statements, or documents as may be required by the commissioner.

Section § 14025

Explanation

Before someone can get a license, they need to meet certain requirements: they must be at least 18 years old, not have committed any crimes that would prevent licensing, have two years of experience in handling insurance claims, and meet any additional qualifications set by the commissioner.

Before an application for a license is granted, the applicant, or his or her manager, shall meet all of the following:
(a)CA Insurance Code § 14025(a) Be at least 18 years of age.
(b)CA Insurance Code § 14025(b) Not have committed acts or crimes constituting grounds for denial of licensure under Section 480 of the Business and Professions Code.
(c)CA Insurance Code § 14025(c) Shall have had at least two years of experience in adjusting insurance claims or the equivalent thereof as determined by the commissioner.
(d)CA Insurance Code § 14025(d) Comply with such other qualifications as the commissioner may fix by rule.

Section § 14026

Explanation

The commissioner can ask an applicant or their manager to prove their qualifications by taking a written or oral test, or both.

The commissioner may require an applicant, or his or her manager, to demonstrate his or her qualifications by a written or oral examination, or a combination of both.

Section § 14026.5

Explanation

This law explains what happens when someone who is licensed or applying for a license is found to have violated the rules. If the person has already violated rules that could lead to their license being suspended or revoked, or if there are reasons to deny their application, the commissioner can choose to give them a restricted license instead of an unrestricted one. A restricted license comes with conditions set by the commissioner and does not give the holder permanent rights to it. The commissioner can revoke or suspend a restricted license without a hearing.

If there is a hearing, it will follow specific government code procedures. The restricted license has to follow the same renewal and operation rules as an unrestricted one. This means the holder of a restricted license must comply with all applicable rules and fees.

Where a person who is or has been licensed under this chapter has been found by the commissioner to have violated any provision of this code that would justify the suspension or revocation of a license held by the person, or where a person is applying for a license under this chapter and there exists grounds for the denial of the application by the commissioner, the commissioner may, after hearing, revoke the license held or deny the application for an unrestricted license, and in lieu thereof issue to the person a restricted license. The commissioner may impose any reasonable conditions upon the acquisition of the restricted license or conduct of the holder of the license. The holder of the restricted license has no property right in it and the commissioner may, with or without either hearing or cause, suspend or revoke a restricted license. If a hearing is held under this section, it shall be conducted in accordance with Chapter 5 (commencing with Section 11500) of Part 1 of Division 3 of Title 2 of the Government Code. The holder of a restricted license is subject to all the provisions of this code and the license shall be kept in force and renewed in the same manner, at the same time, and subject to the same conditions and fees as are applicable to an unrestricted license to act in the same capacity.

Section § 14027

Explanation

When you pay the application fee, you get one free try at the exam. If you don't pass the first time, you'll need to pay a reexamination fee each time you want to retake the exam.

Payment of the application fee prescribed by this chapter entitles an applicant, or his or her manager, to one examination without further charge. If the person fails to pass the examination, he or she shall not be eligible for any subsequent examination except upon payment of the reexamination fee prescribed by this chapter for each such subsequent examination.

Section § 14028

Explanation

Before granting a license, the commissioner can deny it if the applicant fails to prove certain things. If the applicant is an individual, they must not have committed acts that would disqualify them from getting a license according to specific sections of the law.

If the applicant is a company, its managers and key officers must also be clear of such disqualifications. Additionally, they shouldn't have been involved in the denial or revocation of a license, either personally or as part of a company's leadership. They shouldn't have performed or helped with any tasks that require a license without having one.

After a hearing the commissioner may deny a license unless the application makes a showing satisfactory to the commissioner that the applicant, if an individual, has not, or if the applicant is a person other than an individual, that its manager and each of its officers and partners have not:
(a)CA Insurance Code § 14028(a) Committed any acts or crimes constituting grounds for denial of licensure under Section 480 of the Business and Professions Code.
(b)CA Insurance Code § 14028(b) Been refused a license under this chapter or had a license revoked.
(c)CA Insurance Code § 14028(c) Been an officer, partner, or manager of any person who has been refused a license under this chapter or whose license has been revoked.
(d)CA Insurance Code § 14028(d) While unlicensed committed, or aided and abetted the commission of, any act for which a license is required by this chapter.
(e)CA Insurance Code § 14028(e) Committed any act or crime constituting grounds for denial of license under Section 1668.

Section § 14028.5

Explanation

This law states that the commissioner can deny someone's application for a license without holding a hearing if the person has engaged in activities or crimes that justify denying a license, as outlined in another law, Section 1669.

The commissioner may, without hearing, deny a license if the applicant has committed any act or crime constituting grounds for denial of license under Section 1669.

Section § 14029

Explanation

This law requires that any licensed business should be run by the licensee or a qualified manager. Any person acting as a manager needs to prove their qualifications, possibly through an examination, and demonstrate they meet specific criteria. If these criteria are not documented, the manager can't start working. If a qualified manager leaves or is no longer connected with the business, the business must inform the relevant authority within 30 days. Failure to do so may lead to license suspension, which can be remedied by filing for reinstatement and appointing a new qualified manager. Managers also need to renew their authority as specified in another related section of the law.

(a)CA Insurance Code § 14029(a) The business of each licensee shall be operated under the active direction, control, charge, or management of the licensee, if the licensee is qualified, or the person who has qualified to act as the licensee’s manager, if the licensee is not qualified.
(b)CA Insurance Code § 14029(b) No person shall act as a manager of a licensee until he or she has complied with each of the following:
(1)CA Insurance Code § 14029(b)(1) Demonstrated his or her qualifications by a written or oral examination, or a combination of both, if required by the commissioner.
(2)CA Insurance Code § 14029(b)(2) Made a satisfactory showing to the commissioner that he or she has the qualifications prescribed by Section 14025 and that none of the facts stated in Section 14028 or 14028.5 exist as to him or her.
(c)CA Insurance Code § 14029(c) If the manager, who has qualified as provided in this section, ceases for any reason whatsoever to be connected with the licensee to whom the license is issued, the licensee shall notify the commissioner in writing 30 days from the cessation. If notice is given, the license shall remain in force for a reasonable length of time to be determined by the rules of the commissioner pending the qualifications, as provided in this chapter, of another manager. If the licensee fails to notify the commissioner within the 30-day period, his or her license shall be subject to suspension or revocation and may be reinstated only upon the filing of an application for reinstatement, payment of the reinstatement fee, if any is due, and the qualification of a manager as provided herein.
(d)CA Insurance Code § 14029(d) Every manager shall renew his or her authority by satisfying the requirements of Article 8 (commencing with Section 14090).

Section § 14030

Explanation

If the person whose credentials were used to get a business license is no longer associated with the business, the business can continue to operate temporarily. How long it can operate and under what conditions will be determined by the commissioner through specific rules.

Whenever the individual on the basis of whose qualifications a license under this chapter has been obtained ceases to be connected with the licensee for any reason whatever, the business may be carried on for such temporary period and under such terms and conditions as the commissioner shall provide by regulation.

Section § 14031

Explanation

When there's a hearing to decide if someone should get a license or to assess the qualifications of a license holder's manager, the hearing must follow specific rules set out in another part of the law. The person in charge, known as the commissioner, will have all the authority given by those rules.

Whenever a hearing is held under this chapter to determine whether an application for a license should be granted or to determine the qualifications of a licensee’s manager, the proceedings shall be conducted in accordance with Chapter 5 (commencing with Section 11501) of Part 1 of Division 3 of Title 2 of the Government Code, and the commissioner shall have all of the powers granted therein.

Section § 14032

Explanation

The insurance license's design and details are decided by the commissioner, following rules set in Section 164 of the Business and Professions Code.

The form and content of the license shall be determined by the commissioner in accordance with Section 164 of the Business and Professions Code.

Section § 14033

Explanation

This law requires that licenses be displayed prominently in the main business location of the license holder.

The license shall at all times be posted in a conspicuous place in the principal place of business of the licenses.

Section § 14034

Explanation

When a license is issued, a pocket card that proves the license is granted is given for free to individuals or persons such as managers, officers, and partners associated with the license. If someone with a card ends their relationship with the license holder, they must give the card back, and the license holder has to send it to the department within five days for cancellation.

Upon the issuance of a license, a pocket card of such size, design, and content as may be determined by the commissioner shall be issued without charge to each licensee, if an individual, or if the licensee is a person other than an individual, to its manager and to each of its officers and partners, which card shall be evidence that the licensee is duly licensed pursuant to this chapter. When any person to whom a card is issued terminates his or her position, office, or association with the licensee, the card shall be surrendered to the licensee and within five days thereafter shall be mailed or delivered by the licensee to the department for cancellation.

Section § 14035

Explanation

If you're licensed, you must inform the department within 30 days if you change your address or if there are changes to your business's officers or partners. Your main business location can be your home or business address, but it must have a permanent office.

New officers or partners need to submit applications using forms provided by the commissioner. If the commissioner finds that at the time someone became an officer or partner, there was an issue as described in sections 14028 or 14028.5, they can suspend or cancel the license.

A licensee shall, within 30 days after such change, notify the department of any change of his or her address and of any change in the officers or partners of such licensee. The principal place of business may be at a home or at a business address, but it shall be the place at which the licensee maintains a permanent office.
Applications, on forms prescribed by the commissioner, shall be submitted by all new officers or partners. The commissioner may suspend or revoke a license issued under this chapter if he or she determines that at the time the person became an officer or partner of a licensee, any of the facts stated in Section 14028 or 14028.5 existed as to such person.

Section § 14036

Explanation

This law states that you cannot transfer or give your issued license to someone else.

A license issued under this chapter is not assignable.

Section § 14037

Explanation

This law states that a license holder is always legally responsible for how their employees or agents, including managers and unlicensed adjusters, behave in business activities.

A licensee shall at all times be legally responsible for the good conduct in the business of each of the licensee’s employees or agents, including the licensee’s manager and any nonlicensed adjusters the licensee registers pursuant to Section 14022.5.

Section § 14038

Explanation

This law details the dos and don'ts for licensees and their associates working in investigative roles. They can inform law enforcement about any crimes they discover but should disclose such information to others only as required by law or client instructions. Making false reports is prohibited, and only authorized individuals may submit reports, which should be accurate. They shouldn’t use badges or claim associations with government bodies. Entering private property requires permission, and they can't appear in certain legal proceedings like claims involving liens. All business must be conducted under the licensee's name, not employees'. Lastly, those involved in auto damage assessments shouldn't have financial ties with repair shops.

(a)CA Insurance Code § 14038(a) Any licensee or officer, director, partner, or manager of a licensee may divulge to any law enforcement officer or district attorney, or to his or her representative, any information he or she may acquire as to any criminal offense, but he or she shall not divulge to any other person, except as he or she may be required by law to do so, any information acquired by him or her except at the direction of the employer or client for whom the information was obtained.
(b)CA Insurance Code § 14038(b) No licensee or officer, director, partner, manager, or employee of a licensee shall knowingly make any false report to his or her employer or client for whom information was being obtained.
(c)CA Insurance Code § 14038(c) No written report shall be submitted to a client except by the licensee, qualifying manager, or a person authorized by one or either of them, and such person submitting the report shall exercise diligence in ascertaining whether or not the facts and information in such a report are true and correct.
(d)CA Insurance Code § 14038(d) No licensee, or officer, director, partner, manager, or employee of a licensee shall use a badge in connection with the official activities of the licensee’s business.
(e)CA Insurance Code § 14038(e) No licensee, or officer, director, partner, manager, or employee of a licensee, shall use a title, or wear a uniform, or use an insignia, or use an identification card, or make any statement with the intent to give an impression that he or she is connected in any way with the federal government, a state government, or any political subdivision of a state government.
(f)CA Insurance Code § 14038(f) No licensee, or officer, director, partner, manager, or employee of a licensee, shall enter any private building or portion thereof without the consent of the owner or of the person in legal possession thereof.
(g)CA Insurance Code § 14038(g) No licensee shall appear as an assignee party in any proceeding involving claim and delivery, replevin, or other possessory action, action to foreclose a chattel mortgage, mechanic’s lien, materialman’s lien, or any other lien.
(h)CA Insurance Code § 14038(h) No licensee shall permit an employee or agent in his or her own name to advertise, engage clients, furnish reports, or present bills to clients, or in any manner whatever to conduct business for which a license is required under this chapter. All business of the licensee shall be conducted in the name of and under the control of the licensee.
(i)CA Insurance Code § 14038(i) No licensee acting as an independent automobile damage appraiser or adjuster or as an automobile insurance claims adjuster, appraiser or representative shall receive any financial benefit from an automobile repair facility. “Financial benefit” means the receiving of any commission or gratuity, discount on repair costs, free repairs, employment by a repair facility, or possession of more than 3 percent direct ownership in an automobile repair facility located in this state.

Section § 14039

Explanation

This law states that insurance adjusters can't hide their financial interest in any claim-related contract they handle. They shouldn't lie or use misleading information to get someone to sign a contract with them. Also, they can't have more than a 3% financial interest in any business that profits from a claim they are adjusting or take payments from such businesses.

No person licensed as an insurance adjuster shall do any of the following:
(a)CA Insurance Code § 14039(a) Fail to disclose his or her full financial interest in a contract or agreement executed by him or her for the adjustment of a claim prior to the execution thereof.
(b)CA Insurance Code § 14039(b) Use any misrepresentation to solicit a contract or agreement to adjust a claim.
(c)CA Insurance Code § 14039(c) Solicit or accept remuneration from, or have a financial interest exceeding 3 percent in, any salvage, repair, or other firm, which obtains business in connection with any claim which he or she has a contract or agreement to adjust.

Section § 14040

Explanation

If you work for a licensed company in certain roles, like a manager or employee, any badges or cap insignias you wear must be approved by the state insurance commissioner. Additionally, these insignias must display the company name and a unique employee number for identification purposes.

Any badge or cap insignia worn by a person who is a licensee, officer, director, partner, manager, or employee of a licensee shall be of a design approved by the commissioner, and shall bear on its face a distinctive word indicating the name of the licensee and an employee number by which such person may be identified by the licensee.

Section § 14041

Explanation

This law requires every license holder to keep a record about their employees, based on information that the commissioner specifies.

Each licensee shall maintain a record containing such information relative to his or her employees as may be prescribed by the commissioner.

Section § 14042

Explanation

If you're a licensee and want to use a fictitious or other business name, you need to get written permission from the commissioner first. The commissioner won't approve names that might confuse people with government agencies or other businesses. You must also meet certain legal requirements mentioned in other sections of the Business and Professions Code before using a fictitious name. If you want to use more than one fictitious name, you need approval and will have to pay a $25 fee for each additional name or name change. If you want to switch from your real business name to a fictitious one, it costs $29.

A licensee shall not conduct a business under a fictitious or other business name unless and until he or she has obtained the written authorization of the commissioner to do so.
The commissioner shall not authorize the use of a fictitious or other business name that is so similar to that of a public officer or agency or of that used by another licensee that the public may be confused or misled thereby.
The authorization shall require, as a condition precedent to the use of any fictitious name, that the licensee comply with Section 1724.5 of this code and Chapter 5 (commencing with Section 17900) of Part 3 of Division 7 of the Business and Professions Code.
A licensee desiring to conduct his or her business under more than one fictitious business name shall obtain the authorization of the commissioner in the manner prescribed in this section for the use of each name.
The licensee shall pay a fee of twenty-five dollars ($25) for each authorization to use an additional fictitious business name and for each change in the use of a fictitious business name. If the original license is issued in a nonfictitious name and authorization is requested to have the license reissued in a fictitious business name, the licensee shall pay a fee of twenty-nine dollars ($29) for that authorization.

Section § 14043

Explanation

This law requires every license holder to provide the commissioner with the full address of their main business location. This includes the street name and number, or if there's no street number, the post office box number. The commissioner can also ask for additional details to identify the main business location.

Each licensee shall file with the commissioner the complete address of his or her principal place of business, including the name and number of the street or, if the street where the business is located is not numbered, the number of the post office box. The commissioner may require the filing of other information for the purpose of identifying such principal place of business.

Section § 14044

Explanation

This law requires that any advertisement by a licensed professional must include their name, address, and license number, exactly as they are recorded by the commissioner. The commissioner has the authority to define what counts as an 'advertisement' under these rules.

Every advertisement by a licensee soliciting or advertising business shall contain his or her name, address, and license number as they appear in the records of the commissioner. The commissioner may adopt regulations defining the term “advertisement” as used in this section.

Section § 14045

Explanation

If you're a licensed business owner, you can't advertise or run your business from a different location other than your main office, unless you've got official permission for a branch office from the commissioner. You need to meet all the rules in this chapter and any other regulations set to make sure the public is safe. Also, you must inform the commissioner in writing within 10 days if you close or move a branch office.

A licensee shall not advertise or conduct business from any location other than that shown on the records of the commissioner as his or her principal place of business unless he or she has received a branch office certificate for such location after compliance with the provisions of this chapter and such additional requirements necessary for the protection of the public as the commissioner may by regulation prescribe. A licensee shall notify the commissioner in writing within 10 days after closing or changing the location of a branch office.

Section § 14046

Explanation

This law requires the California Department of Insurance to annually provide property insurance professionals with important notices about the state's significant property insurance laws, especially during declared emergencies. Licensed professionals must receive a handbook for adjusting claims in emergencies like wildfires, which counts as continuing education.

After a declared state of emergency, insurers must give policyholders the relevant notice within 15 days of a claim. Additionally, nonlicensed adjusters must understand this notice and handbook within 15 days of starting work in California.

The commissioner will make these resources available online for easy access.

(a)Copy CA Insurance Code § 14046(a)
(1)Copy CA Insurance Code § 14046(a)(1) The department shall annually prepare and deliver to every person licensed under this chapter and every insurer admitted in this state a notice describing the most significant California laws pertaining to property insurance policies, including those related to a declared state of emergency, as defined in Section 8558 of the Government Code, or other emergency declared by a public official.
(2)CA Insurance Code § 14046(a)(2) The department shall prepare and deliver to every person licensed under this chapter a handbook for adjusting in California that includes information relevant to evaluating damage caused by an emergency, catastrophe, disaster, or other similar occurrence, including wildfires. The handbook shall be the similar or equivalent to one hour of continuing education for licensees.
(b)CA Insurance Code § 14046(b) For a claim under a policy of residential property insurance arising as a result of a declared state of emergency, as defined in Section 8558 of the Government Code, or other emergency declared by a public official, an insurer shall provide the claimant with a copy of the most recent notice described in paragraph (1) of subdivision (a) no later than 15 calendar days from the date on which the insurer received notice of the claim.
(c)CA Insurance Code § 14046(c) After a declared state of emergency, as defined in Section 8558 of the Government Code, or other emergency declared by a public official, a supervising licensed adjuster shall require any nonlicensed adjuster it has registered with the department pursuant to subdivision (b) of Section 14022.5 and any nonlicensed adjuster exempted from this chapter pursuant to subdivision (a) of Section 14022 to read and understand the most recent notice described in paragraph (1) of subdivision (a) and the most recent handbook described in paragraph (2) of subdivision (a) no later than 15 calendar days from the date on which the nonlicensed adjuster began claims adjusting activity in California.
(d)CA Insurance Code § 14046(d) The commissioner shall make the notice described in paragraph (1) of subdivision (a), the handbook described in paragraph (2) of subdivision (a), and the certification process required pursuant to paragraph (3) of subdivision (a) of Section 14022.5 accessible through a dedicated page on the department’s internet website.

Section § 14047

Explanation

If you have a homeowner's insurance claim due to a state of emergency and your insurance company changes your claims adjuster several times within six months, they must provide you with a written update, a main contact person, and ways to directly reach them.

This main contact will answer your questions about your claim until it's settled or taken to court. If you need to speak with a higher-up, you should be able to easily get in touch with a manager overseeing your claim.

(a)CA Insurance Code § 14047(a) For a claim under a policy of residential property insurance arising as a result of a state of emergency, as defined in subdivision (b) of Section 8558 of the Government Code, if, within a six-month period, an insurer assigns a third or subsequent first-party real or personal property claims adjuster to be primarily responsible for a claim, the insurer, in a timely manner, shall provide the insured with a written status report, establish a primary point of contact for the insured, and provide the insured with one or more direct means of communication with the primary point of contact.
(b)CA Insurance Code § 14047(b) The primary point of contact shall be available to respond to inquiries by the insured related to the residential property insurance claim. Other claims personnel, vendors, or professionals, including clerical staff members and call center staff members, may work on portions of the insured’s claim. Once assigned, the primary point of contact shall remain assigned to the insured’s claim until the insurer determines that the residential property claim is closed or litigation has been filed.
(c)CA Insurance Code § 14047(c) The insurer shall ensure that the primary point of contact refers and transfers an insured to the appropriate supervisor with a span of control over the primary point of contact upon the request of the insured. This process shall be satisfied by a referral to a first-tier or second-tier manager with authority over claim handling.
(d)CA Insurance Code § 14047(d) For purposes of this section:
(1)CA Insurance Code § 14047(d)(1) “Policy of residential property insurance” has the same meaning as defined in Section 10087.
(2)CA Insurance Code § 14047(d)(2) “Primary point of contact” means a first-party real or personal property claims adjuster or team employed as a member or members of the insurer’s staff who are knowledgeable about the claim and its current status.