Health Care Service PlansAdministration
Section § 1346
The director in charge of administering and enforcing this health care chapter has various powers to protect and support the interests of the public, health service subscribers, and providers. These powers include recommending new laws, providing information to legislative bodies, coordinating with different government agencies, and studying matters affecting health plans. The director can also hold public hearings, conduct audits, and examine health plans' financial statements. They are authorized to conduct on-site surveys, organize educational programs, promote ethical standards, and advise the Governor on related issues. Furthermore, they oversee investment activities of health plans to ensure they are prudent and legal.
Section § 1346.1
This law requires the department to keep a database that lists the health care service plans available in each county.
Section § 1346.2
This section requires the director to work with the Insurance Commissioner to review a federal website developed to provide information on health benefit products. They need to make sure it sufficiently helps consumers, like individuals and small businesses, understand their health insurance options, especially those not covered by California's Health Benefit Exchange.
If they find the website inadequate, they must build a separate online resource to fill this gap. They also need to keep an eye on health plan filings and complaints to ensure the information stays up-to-date and useful.
Section § 1346.4
This section of the law highlights the importance of the Knox-Keene Health Care Service Plan Act of 1975, which regulates health care service plans for many Californians. The law emphasizes the need for public awareness about the rights and protections under this act to improve access to quality health care. It also mentions that having the act's text readily available will help both providers and the public understand its provisions better. To ensure this, the director is required to publish the chapter every year and make it available for public purchase.
Section § 1346.5
This law section explains the responsibilities of a director when determining the status of an entity claiming to be a health care service plan. If the entity is not a legitimate plan, the director must notify the Department of Insurance. If it is a valid plan, the director creates a public list of entities operating outside other regulatory agencies' jurisdictions. The state and its employees are not responsible for the list's accuracy or related comments. Also, any firm promoting a health care plan that doesn't fully comply with insurance regulations must disclose financial and operational details to buyers, highlighting any lack of coverage.
Section § 1347.5
This law requires health care plans that provide individual insurance through California's Health Benefit Exchange to help coordinate with the state's Medi-Cal program. They must assist the state in handling premium and cost-sharing payments for eligible participants.
Additionally, these health care plans cannot charge enrollees for any fees that the Medi-Cal program covers, ensuring individuals aren't billed twice for the same services.
The term 'Exchange' specifically refers to the California Health Benefit Exchange.
Section § 1347.8
Starting July 1, 2023, and each year after, health care service plans offering qualified health plans through California's Health Benefit Exchange must report the funds in a separate account as per federal law. The report should include the account balance and claims paid. From fiscal years 2025-26 to 2028-29, the director will order the transfer of money from these accounts with positive balances into the Abortion Access Fund. The transfer amount is based on funds provided by the Exchange and must not exceed a certain percentage of the account's balance.
Section § 1347.15
This California law establishes the Financial Solvency Standards Board within the Department of Managed Health Care. The board has 11 members, including the director and 10 appointed experts in areas like healthcare economics and insurance. Members serve three-year terms and aim to ensure the financial stability of health care services.
The board advises on financial matters, develops standards for health care plans, and monitors these standards. Recommendations can become regulations after a 45-day review period. The board meets quarterly and remains independent, with members working without pay but reimbursed for expenses.
Section § 1348
This law requires all health care service plans operating in California to create an antifraud plan. The plan's goal is to set up strategies to identify, reduce, and manage health care fraud, benefiting everyone involved. Plans must include hiring or contracting fraud experts, training for detecting fraud, procedures to handle and report suspicious activity, and an annual report on efforts to combat fraud, including any prosecuted cases. All changes to the antifraud plans must be reported to the relevant department, and plans should not be interpreted to limit further legal responsibilities. Fraud is defined as making false claims for health care benefits.
Section § 1348.5
This law section states that health care service plans in California must follow the rules outlined in Section 56.107 of the Civil Code. If there is any conflict between this chapter and Section 56.107, the rules in Section 56.107 will take precedence.
Section § 1348.6
This law states that health care service plans cannot have contracts with doctors or other health care providers that offer incentives specifically to deny or delay necessary medical care to patients.
However, it does allow for general payment systems like capitation payments, or shared-risk arrangements, as long as they don't influence specific medical decisions for particular patients. Payments under these general arrangements must be kept confidential.
Section § 1348.8
This law requires health care plans offering phone-based medical advice to follow certain rules. They must ensure that their advice services comply with professional codes and that staff are properly licensed in their practice areas. In-state or out-of-state staff must hold valid licenses relevant to their roles, like nurses and doctors, and follow their profession's scope of practice laws. Full-service plans need to have a physician accessible when the advice service is advertised. Unlicensed staff cannot give medical advice but can help gather information for licensed professionals. Misleading titles or designations that imply licensure are prohibited. The service must have a designated legal agent in California and keep detailed records for five years, which must be accessible if requested. The quality of advice should adhere to good professional practices.
The director must report complaint data on these services quarterly to the Department of Consumer Affairs. 'Telephone medical advice' refers to guidance given by phone about medical care or treatment and includes evaluating or advising patients and family members.
Section § 1348.9
This law section establishes the Consumer Participation Program for health care regulations, where the director can award fees to individuals or organizations that advocate for consumer interests and contribute significantly to regulatory decisions that affect many enrollees. These regulations, effective by July 1, 2003, set criteria for eligibility, compensation rates, and claim procedures for such fees.
The program covers all departmental proceedings, except individual complaints or grievances, and fees are capped at $350,000 per fiscal year. These fees are funded through existing assessments without increasing them. Additionally, by March 1, 2022, and annually after, the department must publicly post details about the awarded fees, recipients, and relevant decisions or regulations.
Section § 1348.95
Starting from March 1, 2013, health care plans in California must annually report to the department the number of people enrolled under different plan types, like HMO, PPO, and others, as of December 31 of the previous year. This includes coverage both inside and outside the California Health Benefit Exchange and other business lines.
From March 1, 2020, plans offering coverage through certain multiple employer welfare arrangements (MEWAs) must also report data by market segment and product type, separately from the general enrollments.
The department will publish these reports on its website by April 15 each year, ensuring the data is clear, consistent, and doesn't duplicate other reports, working in consultation with the Department of Insurance.
Section § 1348.96
This California law states that if a health care service plan submits data about risk adjustment to the U.S. Secretary of Health and Human Services under the Affordable Care Act, they must also provide the same data to a state department. This allows the state to monitor how risk adjustment is applied federally within California and to ensure compliance with federal risk adjustment rules.