Section § 1747

Explanation

This section states the official name of the law, which is the 'Song-Beverly Credit Card Act of 1971.'

This title may be cited as the “Song-Beverly Credit Card Act of 1971.”

Section § 1747.01

Explanation

This section is about aligning state law with federal law. It says that this part of the California law should match the federal Truth in Lending Act. So, when people are interpreting this California law, they should make sure it fits well with the federal standards and any rules or interpretations issued by the Federal Reserve.

It is the intent of the Legislature that the provisions of this title as to which there are similar provisions in the federal Truth in Lending Act, as amended (15 U.S.C. 1601, et seq.), essentially conform, and be interpreted by anyone construing the provisions of this title to so conform, to the Truth in Lending Act and any rule, regulation, or interpretation promulgated thereunder by the Board of Governors of the Federal Reserve System, and any interpretation issued by an official or employee of the Federal Reserve System duly authorized to issue such interpretation.

Section § 1747.02

Explanation

This section explains what certain terms mean when talking about credit cards. A 'credit card' is a tool to borrow money, but it doesn't include things like phone cards or business gas cards. An 'accepted credit card' is one you asked for and got. The 'card issuer' is who gives you the card, while the 'cardholder' is the person using it. A 'retailer' is any business you buy from using a credit card, but not government agencies. 'Unauthorized use' is when someone else uses your card without your permission and doesn't benefit you. An 'inquiry' is a written complaint about a bill mistake, and the 'response' is how the card company answers, which must be done within about 90 days. A 'billing error' is a mistake on your statement, not a dispute over product quality. 'Adequate notice' is a clear warning given to you. A 'secured credit card' uses property as backup. A 'student credit card' is given just because someone is a student. Lastly, terms about 'fuel dispensers' and electronic payment systems for buying fuel are also defined.

As used in this title:
(a)CA Civil Law Code § 1747.02(a) “Credit card” means any card, plate, coupon book, or other single credit device existing for the purpose of being used from time to time upon presentation to obtain money, property, labor, or services on credit. “Credit card” does not mean any of the following:
(1)CA Civil Law Code § 1747.02(a)(1) Any single credit device used to obtain telephone property, labor, or services in any transaction under public utility tariffs.
(2)CA Civil Law Code § 1747.02(a)(2) Any device that may be used to obtain credit pursuant to an electronic fund transfer, but only if the credit is obtained under an agreement between a consumer and a financial institution to extend credit when the consumer’s asset account is overdrawn or to maintain a specified minimum balance in the consumer’s asset account.
(3)CA Civil Law Code § 1747.02(a)(3) Any key or card key used at an automated dispensing outlet to obtain or purchase petroleum products, as defined in subdivision (c) of Section 13401 of the Business and Professions Code, that will be used primarily for business rather than personal or family purposes.
(b)CA Civil Law Code § 1747.02(b) “Accepted credit card” means any credit card that the cardholder has requested or applied for and received or has signed, or has used, or has authorized another person to use, for the purpose of obtaining money, property, labor, or services on credit. Any credit card issued in renewal of, or in substitution for, an accepted credit card becomes an accepted credit card when received by the cardholder, whether the credit card is issued by the same or a successor card issuer.
(c)CA Civil Law Code § 1747.02(c) “Card issuer” means any person who issues a credit card or the agent of that person for that purpose with respect to the credit card.
(d)CA Civil Law Code § 1747.02(d) “Cardholder” means a natural person to whom a credit card is issued for consumer credit purposes, or a natural person who has agreed with the card issuer to pay consumer credit obligations arising from the issuance of a credit card to another natural person. For purposes of Sections 1747.05, 1747.10, and 1747.20, the term includes any person to whom a credit card is issued for any purpose, including business, commercial, or agricultural use, or a person who has agreed with the card issuer to pay obligations arising from the issuance of that credit card to another person.
(e)CA Civil Law Code § 1747.02(e) “Retailer” means every person other than a card issuer who furnishes money, goods, services, or anything else of value upon presentation of a credit card by a cardholder. “Retailer” shall not mean the state, a county, city, city and county, or any other public agency.
(f)CA Civil Law Code § 1747.02(f) “Unauthorized use” means the use of a credit card by a person, other than the cardholder, (1) who does not have actual, implied, or apparent authority for that use and (2) from which the cardholder receives no benefit. “Unauthorized use” does not include the use of a credit card by a person who has been given authority by the cardholder to use the credit card. Any attempted termination by the cardholder of the person’s authority is ineffective as against the card issuer until the cardholder complies with the procedures required by the card issuer to terminate that authority. Notwithstanding the above, following the card issuer’s receipt of oral or written notice from a cardholder indicating that it wishes to terminate the authority of a previously authorized user of a credit card, the card issuer shall follow its usual procedures for precluding any further use of a credit card by an unauthorized person.
(g)CA Civil Law Code § 1747.02(g) An “inquiry” is a writing that is posted by mail to the address of the card issuer to which payments are normally tendered, unless another address is specifically indicated on the statement for that purpose, then to that other address, and that is received by the card issuer no later than 60 days after the card issuer transmitted the first periodic statement that reflects the alleged billing error, and that does all of the following:
(1)CA Civil Law Code § 1747.02(g)(1) Sets forth sufficient information to enable the card issuer to identify the cardholder and the account.
(2)CA Civil Law Code § 1747.02(g)(2) Sufficiently identifies the billing error.
(3)CA Civil Law Code § 1747.02(g)(3) Sets forth information providing the basis for the cardholder’s belief that the billing error exists.
(h)CA Civil Law Code § 1747.02(h) A “response” is a writing that is responsive to an inquiry and mailed to the cardholder’s address last known to the card issuer.
(i)CA Civil Law Code § 1747.02(i) A “timely response” is a response that is mailed within two complete billing cycles, but in no event later than 90 days, after the card issuer receives an inquiry.
(j)CA Civil Law Code § 1747.02(j) A “billing error” means an error by omission or commission in (1) posting any debit or credit, or (2) in computation or similar error of an accounting nature contained in a statement given to the cardholder by the card issuer. A “billing error” does not mean any dispute with respect to value, quality, or quantity of goods, services, or other benefit obtained through use of a credit card.
(k)CA Civil Law Code § 1747.02(k) “Adequate notice” means a printed notice to a cardholder that sets forth the pertinent facts clearly and conspicuously so that a person against whom it is to operate could reasonably be expected to have noticed it and understood its meaning.
(l)CA Civil Law Code § 1747.02(l) “Secured credit card” means any credit card issued under an agreement or other instrument that pledges, hypothecates, or places a lien on real property or money or other personal property to secure the cardholder’s obligations to the card issuer.
(m)CA Civil Law Code § 1747.02(m) “Student credit card” means any credit card that is provided to a student at a public or private college or university and is provided to that student solely based on his or her enrollment in a public or private university, or is provided to a student who would not otherwise qualify for that credit card on the basis of his or her income. A “student credit card” does not include a credit card issued to a student who has a cocardholder or cosigner who would otherwise qualify for a credit card other than a student credit card.
(n)CA Civil Law Code § 1747.02(n) “Retail motor fuel dispenser” means a device that dispenses fuel that is used to power internal combustion engines, including motor vehicle engines, that processes the sale of fuel through a remote electronic payment system, and that is in a location where an employee or other agent of the seller is not present.
(o)CA Civil Law Code § 1747.02(o) “Retail motor fuel payment island automated cashier” means a remote electronic payment processing station that processes the retail sale of fuel that is used to power internal combustion engines, including motor vehicle engines, that is in a location where an employee or other agent of the seller is not present, and that is located in close proximity to a retail motor fuel dispenser.

Section § 1747.03

Explanation

This law specifies that rights or duties related to credit card use don't apply to two types of transactions: electronic fund transfers as defined by the Federal Reserve and transactions using a card key at gas stations for business purposes. However, if such a card key used for business gas purchases is lost or stolen, the person or company is not responsible for losses after notifying the issuer about the loss or theft.

(a)CA Civil Law Code § 1747.03(a) Any rights or responsibilities created by this title that are based on the use of a credit card shall have no effect with respect to:
(1)CA Civil Law Code § 1747.03(a)(1) Those transactions that constitute an electronic fund transfer as defined by Regulation E of the Federal Reserve Board (12 CFR, Part 205).
(2)CA Civil Law Code § 1747.03(a)(2) Those transactions involving the use of any key or a card key used at an automated dispensing outlet to obtain or purchase petroleum products, as defined in subdivision (c) of Section 13401 of the Business and Professions Code, which will be used primarily for business rather than personal or family purposes.
(b)CA Civil Law Code § 1747.03(b)  Notwithstanding subdivision (a), a person, company, or corporation that has been issued a key or card key described in paragraph (2) of subdivision (a) shall not be liable for losses due to the loss or theft of the key or card key incurred after receipt by the issuer of the key or card key of written or oral notification of the loss or theft.

Section § 1747.04

Explanation
In California, you can't give up your rights under this specific law because doing so goes against public policy, and any agreement that tries to make you waive these rights won't hold up in court.
Any waiver of the provisions of this title is contrary to public policy, and is void and unenforceable.

Section § 1747.05

Explanation

This law states that credit cards can only be issued if someone asks for one or as a replacement or renewal of a card they already have. For replacement cards, the issuer must have a way to activate the card before use, like calling them first. The law also allows overdraft and recurring payments already set up on existing cards to continue without issue.

(a)CA Civil Law Code § 1747.05(a) No credit card shall be issued except:
(1)CA Civil Law Code § 1747.05(a)(1) In response to an oral or written request or application therefor.
(2)CA Civil Law Code § 1747.05(a)(2) As a renewal of, or in substitution for, an accepted credit card whether that card is issued by the same or a successor card issuer.
(b)CA Civil Law Code § 1747.05(b) A credit card issued in substitution for an accepted credit card may be issued only if the card issuer provides an activation process whereby the cardholder is required to contact the card issuer to activate the credit card prior to the first use of the credit card in a credit transaction.
(c)CA Civil Law Code § 1747.05(c) This section does not prohibit the completion of an overdraft protection advance or recurring-charge transaction that a cardholder has previously authorized on an accepted credit card.

Section § 1747.06

Explanation

If a credit card issuer sends an offer and the recipient responds with an application listing a different address, the issuer must verify the new address. If they don't verify it and the card is used without authorization, the recipient is not responsible for those charges unless the issuer can prove the recipient made the charge. Additionally, if a change of billing address is requested and then a new card is requested within 10 days, the issuer must verify the address before sending or activating the card.

(a)CA Civil Law Code § 1747.06(a) A credit card issuer that mails an offer or solicitation to receive a credit card and, in response, receives a completed application for a credit card that lists an address that is different from the address on the offer or solicitation shall verify the change of address by contacting the person to whom the solicitation or offer was mailed.
(b)CA Civil Law Code § 1747.06(b) Notwithstanding any other provision of law, a person to whom an offer or solicitation to receive a credit card is made shall not be liable for the unauthorized use of a credit card issued in response to that offer or solicitation if the credit card issuer does not verify the change of address pursuant to subdivision (a) prior to the issuance of the credit card, unless the credit card issuer proves that this person actually incurred the charge on the credit card.
(c)CA Civil Law Code § 1747.06(c) When a credit card issuer receives a written or oral request for a change of the cardholder’s billing address and then receives a written or oral request for an additional credit card within 10 days after the requested address change, the credit card issuer shall not mail the requested additional credit card to the new address or, alternatively, activate the requested additional credit card, unless the credit card issuer has verified the change of address.
(d)CA Civil Law Code § 1747.06(d) This section shall become operative on July 1, 2000.

Section § 1747.08

Explanation

This law limits the collection of personal information during credit card transactions, stating that businesses can't require customers to share personal details like their address or phone number when paying with a credit card. Exceptions exist, such as using a credit card for deposits, certain contractual obligations, or collecting information for shipping purposes. Businesses can ask for identification, but cannot record details on the transaction form. Violations could result in fines, though unintentional errors may be excused. Legal actions can pursue penalties and orders to stop repeat offenses.

(a)CA Civil Law Code § 1747.08(a) Except as provided in subdivision (c), no person, firm, partnership, association, or corporation that accepts credit cards for the transaction of business shall do any of the following:
(1)CA Civil Law Code § 1747.08(a)(1) Request, or require as a condition to accepting the credit card as payment in full or in part for goods or services, the cardholder to write any personal identification information upon the credit card transaction form or otherwise.
(2)CA Civil Law Code § 1747.08(a)(2) Request, or require as a condition to accepting the credit card as payment in full or in part for goods or services, the cardholder to provide personal identification information, which the person, firm, partnership, association, or corporation accepting the credit card writes, causes to be written, or otherwise records upon the credit card transaction form or otherwise.
(3)CA Civil Law Code § 1747.08(a)(3) Utilize, in any credit card transaction, a credit card form which contains preprinted spaces specifically designated for filling in any personal identification information of the cardholder.
(b)CA Civil Law Code § 1747.08(b) For purposes of this section “personal identification information,” means information concerning the cardholder, other than information set forth on the credit card, and including, but not limited to, the cardholder’s address and telephone number.
(c)CA Civil Law Code § 1747.08(c) Subdivision (a) does not apply in the following instances:
(1)CA Civil Law Code § 1747.08(c)(1) If the credit card is being used as a deposit to secure payment in the event of default, loss, damage, or other similar occurrence.
(2)CA Civil Law Code § 1747.08(c)(2) Cash advance transactions.
(3)CA Civil Law Code § 1747.08(c)(3) If any of the following applies:
(A)CA Civil Law Code § 1747.08(c)(3)(A) The person, firm, partnership, association, or corporation accepting the credit card is contractually obligated to provide personal identification information in order to complete the credit card transaction.
(B)CA Civil Law Code § 1747.08(c)(3)(B) The person, firm, partnership, association, or corporation accepting the credit card in a sales transaction at a retail motor fuel dispenser or retail motor fuel payment island automated cashier uses the Zip Code information solely for prevention of fraud, theft, or identity theft.
(C)CA Civil Law Code § 1747.08(c)(3)(C) The person, firm, partnership, association, or corporation accepting the credit card is obligated to collect and record the personal identification information by federal or state law or regulation.
(4)CA Civil Law Code § 1747.08(c)(4) If personal identification information is required for a special purpose incidental but related to the individual credit card transaction, including, but not limited to, information relating to shipping, delivery, servicing, or installation of the purchased merchandise, or for special orders.
(d)CA Civil Law Code § 1747.08(d) This section does not prohibit any person, firm, partnership, association, or corporation from requiring the cardholder, as a condition to accepting the credit card as payment in full or in part for goods or services, to provide reasonable forms of positive identification, which may include a driver’s license or a California state identification card, or where one of these is not available, another form of photo identification, provided that none of the information contained thereon is written or recorded on the credit card transaction form or otherwise. If the cardholder pays for the transaction with a credit card number and does not make the credit card available upon request to verify the number, the cardholder’s driver’s license number or identification card number may be recorded on the credit card transaction form or otherwise.
(e)CA Civil Law Code § 1747.08(e) Any person who violates this section shall be subject to a civil penalty not to exceed two hundred fifty dollars ($250) for the first violation and one thousand dollars ($1,000) for each subsequent violation, to be assessed and collected in a civil action brought by the person paying with a credit card, by the Attorney General, or by the district attorney or city attorney of the county or city in which the violation occurred. However, no civil penalty shall be assessed for a violation of this section if the defendant shows by a preponderance of the evidence that the violation was not intentional and resulted from a bona fide error made notwithstanding the defendant’s maintenance of procedures reasonably adopted to avoid that error. When collected, the civil penalty shall be payable, as appropriate, to the person paying with a credit card who brought the action, or to the general fund of whichever governmental entity brought the action to assess the civil penalty.
(f)CA Civil Law Code § 1747.08(f) The Attorney General, or any district attorney or city attorney within his or her respective jurisdiction, may bring an action in the superior court in the name of the people of the State of California to enjoin violation of subdivision (a) and, upon notice to the defendant of not less than five days, to temporarily restrain and enjoin the violation. If it appears to the satisfaction of the court that the defendant has, in fact, violated subdivision (a), the court may issue an injunction restraining further violations, without requiring proof that any person has been damaged by the violation. In these proceedings, if the court finds that the defendant has violated subdivision (a), the court may direct the defendant to pay any or all costs incurred by the Attorney General, district attorney, or city attorney in seeking or obtaining injunctive relief pursuant to this subdivision.
(g)CA Civil Law Code § 1747.08(g) Actions for collection of civil penalties under subdivision (e) and for injunctive relief under subdivision (f) may be consolidated.
(h)CA Civil Law Code § 1747.08(h) The changes made to this section by Chapter 458 of the Statutes of 1995 apply only to credit card transactions entered into on and after January 1, 1996. Nothing in those changes shall be construed to affect any civil action which was filed before January 1, 1996.

Section § 1747.09

Explanation

This law states that businesses accepting credit or debit cards can't print more than the last five digits of the card number or the expiration date on any receipt. This includes receipts provided to the customer and those kept by the business, regardless of whether the transaction involved a signature or a PIN entry. The rule applies only to receipts that are electronically printed, not those handwritten or made by imprint. Certain internal documents are excluded from this requirement. Specific parts of this rule for receipts retained by businesses became effective in 2009.

(a)CA Civil Law Code § 1747.09(a) Except as provided in this section, no person, firm, partnership, association, corporation, or limited liability company that accepts credit or debit cards for the transaction of business shall print more than the last five digits of the credit or debit card account number or the expiration date upon any of the following:
(1)CA Civil Law Code § 1747.09(a)(1) Any receipt provided to the cardholder.
(2)CA Civil Law Code § 1747.09(a)(2) Any receipt retained by the person, firm, partnership, association, corporation, or limited liability company, which is printed at the time of the purchase, exchange, refund, or return, and is signed by the cardholder.
(3)CA Civil Law Code § 1747.09(a)(3) Any receipt retained by the person, firm, partnership, association, corporation, or limited liability company, which is printed at the time of the purchase, exchange, refund, or return, but is not signed by the cardholder, because the cardholder used a personal identification number to complete the transaction.
(b)CA Civil Law Code § 1747.09(b) This section shall apply only to receipts that include a credit or debit card account number that are electronically printed and shall not apply to transactions in which the sole means of recording the person’s credit or debit card account number is by handwriting or by an imprint or copy of the credit or debit card.
(c)CA Civil Law Code § 1747.09(c) This section shall not apply to documents, other than the receipts described in paragraphs (1) to (3), inclusive, of subdivision (a), used for internal administrative purposes.
(d)CA Civil Law Code § 1747.09(d) Paragraphs (2) and (3) of subdivision (a) shall become operative on January 1, 2009.

Section § 1747.10

Explanation

This law says that if someone uses your credit card without permission, you're only responsible for up to $50 under certain conditions. These conditions include having a credit card that you accepted, being told about the $50 limit and how to report a lost or stolen card, and the unauthorized use happening before you report the card missing. The credit card company must also have a way to verify if you're the one using the card.

A cardholder shall be liable for the unauthorized use of a credit card only if all of the following conditions are met:
(a)CA Civil Law Code § 1747.10(a) The card is an accepted credit card.
(b)CA Civil Law Code § 1747.10(b) The liability is not in excess of fifty dollars ($50).
(c)CA Civil Law Code § 1747.10(c) The card issuer gives adequate notice to the cardholder of the potential liability.
(d)CA Civil Law Code § 1747.10(d) The card issuer has provided the cardholder with a description of a means by which the card issuer may be notified of loss or theft of the card.
(e)CA Civil Law Code § 1747.10(e) The unauthorized use occurs before the card issuer has been notified that an unauthorized use of the credit card has occurred or may occur as the result of loss, theft, or otherwise.
(f)CA Civil Law Code § 1747.10(f) The card issuer has provided a method whereby the user of such card can be identified as the person authorized to use it.

Section § 1747.20

Explanation

If a company hands out 10 or more credit cards from the same issuer to their employees, the rules about who's responsible for unauthorized charges can be negotiated separately between the company and the credit card issuer. But when it comes to holding an employee personally responsible for these unauthorized charges, the company or the issuer must still follow the usual legal rules outlined in another specific section.

If 10 or more credit cards are issued by one card issuer for use by the employees of an organization, Section 1747.10 does not prohibit the card issuer and the organization from agreeing to liability for unauthorized use without regard to Section 1747.10. However, liability for unauthorized use may be imposed on an employee of the organization, by either the card issuer or the organization, only in accordance with Section 1747.10.

Section § 1747.40

Explanation

If a credit card company doesn't respond quickly to a cardholder's question about a charge, they can't add any extra fees for the time between when the cardholder sent their question and when the company finally responds.

If a card issuer fails to give a timely response to an inquiry of a cardholder concerning any debit or credit applicable to an obligation incurred through the use of a credit card, he shall not be entitled to interest, finance charges, service charges, or any other charges thereon, from the date of mailing of the inquiry to date of mailing of the response.

Section § 1747.50

Explanation

If a credit card issuer makes a mistake on your billing statement and you let them know, they're required to fix it within two billing cycles or no later than 90 days. If they don't, they can't charge you for any extra amount over the true balance or any interest on that mistake. If the issuer knowingly violates these rules and you suffer because of it, you can sue them for damages, possibly getting three times the amount of your actual damages, plus attorney fees and court costs.

(a)CA Civil Law Code § 1747.50(a) Every card issuer shall correct any billing error made by the card issuer within two complete billing cycles, but in no event later than 90 days, after receiving an inquiry.
(b)CA Civil Law Code § 1747.50(b) Any card issuer who fails to correct a billing error made by the card issuer within the period prescribed by subdivision (a) shall not be entitled to the amount by which the outstanding balance of the cardholder’s account is greater than the correct balance, nor any interest, finance charges, service charges, or other charges on the obligation giving rise to the billing error.
(c)CA Civil Law Code § 1747.50(c) Any cardholder who is injured by a willful violation of this section may bring an action for the recovery of damages. Judgment may be entered for three times the amount at which actual damages are assessed. The cardholder shall be entitled to recover reasonable attorney’s fees and costs incurred in the action.

Section § 1747.60

Explanation

If a store makes a mistake on your bill, they have 60 days to fix it once you send them a written inquiry. If they don't correct it in time, they're responsible for any extra charges you get stuck with. If the store ignores the rule on purpose, you can sue them for damages and might get triple what you lost, plus your legal fees. An 'inquiry' is considered a written letter you mail to the store's designated address for billing questions.

(a)CA Civil Law Code § 1747.60(a) Every retailer shall correct any billing error made by the retailer within 60 days from the date on which an inquiry concerning a billing error was mailed.
(b)CA Civil Law Code § 1747.60(b) Any retailer who fails to correct a billing error made by the retailer within the period prescribed by subdivision (a) shall be liable to the cardholder in the amount by which the outstanding balance of the cardholder’s account is greater than the correct balance, and any interest, finance charges, service charges, or other charges on the obligation giving rise to the billing error.
(c)CA Civil Law Code § 1747.60(c) Any cardholder who is injured by a willful violation of this section may bring an action for the recovery of damages. Judgment may be entered for three times the amount at which actual damages are assessed. The cardholder shall be entitled to recover reasonable attorney’s fees and costs incurred in the action.
(d)CA Civil Law Code § 1747.60(d) As used in this section, an “inquiry” is a writing which is posted by mail to the address of the retailer, unless another address is specifically indicated by the retailer for the purpose of mailing inquiries with respect to billing errors, then to such address.

Section § 1747.65

Explanation

This law says that if a mistake in billing happens, the card issuer can't be blamed if the mistake was made by the retailer. Similarly, the retailer can't be blamed for a billing mistake made by the card issuer. Each party is only responsible for their own errors.

(a)CA Civil Law Code § 1747.65(a) A card issuer shall not be liable for a billing error made by the retailer.
(b)CA Civil Law Code § 1747.65(b) A retailer shall not be liable for a billing error made by a card issuer.

Section § 1747.70

Explanation

This law section makes it illegal for credit card companies to knowingly share false information about a cardholder's credit, report negative credit information before resolving a billing error, or cancel a card because a cardholder has disputed a billing error. If a credit card company breaks these rules on purpose, the affected cardholder can sue for damages and may be awarded up to three times the actual losses, plus their legal costs.

(a)CA Civil Law Code § 1747.70(a) No card issuer shall knowingly give any untrue credit information to any other person concerning a cardholder.
(b)CA Civil Law Code § 1747.70(b) No card issuer, after receiving an inquiry from a cardholder regarding a billing error and prior to satisfying the requirements of Section 1747.50, shall communicate unfavorable credit information concerning the cardholder to any person solely because of the cardholder’s failure to pay the amount by which the outstanding balance of the cardholder’s account is greater than the correct balance.
(c)CA Civil Law Code § 1747.70(c) No card issuer shall cancel or refuse to renew a credit card for the reason that the cardholder has obtained relief under Section 1747.50.
(d)CA Civil Law Code § 1747.70(d) Any cardholder who is injured by a willful violation of this section may bring an action for the recovery of damages. Judgment may be entered for three times the amount at which actual damages are assessed. The cardholder shall be entitled to recover reasonable attorney’s fees and costs incurred in the action.

Section § 1747.80

Explanation

This law says that credit card companies in California cannot refuse to give someone a credit card just because of certain personal characteristics, like race or gender. If a company breaks this rule on purpose, they have to pay the person who was denied a credit card the damages they suffered, plus $250. The person can also ask the court to order the company to give them a credit card using the same terms and conditions as usual.

(a)CA Civil Law Code § 1747.80(a) No card issuer shall refuse to issue a credit card to any person solely because of any characteristic listed or defined in subdivision (b) or (e) of Section 51.
(b)CA Civil Law Code § 1747.80(b) Any card issuer who willfully violates this section is liable for each and every offense for the actual damages, and two hundred fifty dollars ($250) in addition thereto, suffered by any person denied a credit card solely for the reasons set forth in subdivision (a). In addition, that person may petition the court to order the card issuer to issue him or her a credit card upon the terms, conditions, and standards as the card issuer normally utilizes in granting credit to other individuals.

Section § 1747.81

Explanation

This law section states that when a credit card company decides to issue a card to a married woman, the card can display either her maiden name or her married name, depending on her preference. However, if she wants the card in her maiden name, the company might require her to open a new account using that name.

(a)CA Civil Law Code § 1747.81(a) If a card issuer has determined in the normal course of business that it will issue a card to a married woman, the card shall be issued bearing either the maiden name or married name of the woman, as the woman may direct.
(b)CA Civil Law Code § 1747.81(b) Card issuers may require that a married woman requesting a card in her maiden name open a new account in that name.

Section § 1747.85

Explanation

This law says that unless the cardholder asks for it, a credit card company can't cancel someone's card without giving them a 30-day written notice, unless the cardholder hasn't been paying their bills, has violated the agreement, or if the company thinks the cardholder can't or won't pay what they owe. However, the company can make an account inactive if the card hasn’t been used for more than 18 months and may ask for updated information if the cardholder starts using it again.

Unless requested by the cardholder, no card issuer shall cancel a credit card without having first given the cardholder 30 days’ written notice of its intention to do so unless the cardholder is or has been within the last 90 days in default of payment or otherwise in violation of any provision of the agreement between the card issuer and the cardholder governing the cardholder’s use of the credit card or unless the card issuer has evidence or reasonable belief that the cardholder is unable or unwilling to repay obligations incurred under the agreement or that an unauthorized use of the card may be made.
Nothing provided herein shall be construed to prohibit a card issuer from placing the account of a cardholder on inactive status if the cardholder has not used the card for a period in excess of 18 months or from requiring that cardholder, upon subsequent reuse of a card, to provide to the card issuer such updated information as will enable the card issuer to verify the current creditworthiness of the cardholder.

Section § 1747.90

Explanation

This law explains the conditions under which credit card issuers are responsible for disputes concerning transactions made with their cards. If you have a disagreement about a transaction over $50, you must first try to resolve it with the merchant. The dispute must also take place in California or within 100 miles of your California address. However, these location and amount limits don't matter if the merchant is related to or influenced by the credit card issuer. Furthermore, your claims can't exceed what you owe on that transaction when you inform the issuer of your problem. This law doesn't cover issues with debit cards or check guarantee cards.

(a)Copy CA Civil Law Code § 1747.90(a)
(1)Copy CA Civil Law Code § 1747.90(a)(1) Subject to the limitation contained in subdivision (b), a card issuer who has issued a credit card to a cardholder pursuant to an open-end consumer credit plan shall be subject to all claims and defenses, other than tort claims, arising out of any transaction in which the credit card is used as a method of payment or extension of credit if the following conditions are met:
(A)CA Civil Law Code § 1747.90(a)(1)(A) The cardholder has made a good faith attempt to obtain satisfactory resolution of a disagreement or problem relative to the transaction from the person honoring the credit card.
(B)CA Civil Law Code § 1747.90(a)(1)(B) The amount of the initial transaction exceeds fifty dollars ($50).
(C)CA Civil Law Code § 1747.90(a)(1)(C) The place where the initial transaction occurred was in California, or, if not within California, then within 100 miles from the cardholder’s current designated address in California.
(2)CA Civil Law Code § 1747.90(a)(2) The limitations set forth in subparagraphs (B) and (C) of paragraph (1) with respect to a cardholder’s right to assert claims and defenses against a card issuer shall not be applicable to any transaction in which the person honoring the credit card satisfies any of the following requirements:
(A)CA Civil Law Code § 1747.90(a)(2)(A) Is the same person as the card issuer.
(B)CA Civil Law Code § 1747.90(a)(2)(B) Is controlled by the card issuer.
(C)CA Civil Law Code § 1747.90(a)(2)(C) Is under direct or indirect common control with the card issuer.
(D)CA Civil Law Code § 1747.90(a)(2)(D) Is a franchised dealer in the card issuer’s products or services.
(E)CA Civil Law Code § 1747.90(a)(2)(E) Has obtained the order for such transaction through a mail solicitation made by or participated in by the card issuer in which the cardholder is solicited to enter into such transaction by using the credit card issued by the card issuer.
(b)CA Civil Law Code § 1747.90(b) The amount of claims or defenses asserted by the cardholder may not exceed the amount of credit outstanding with respect to such transaction at the time the cardholder first notifies the card issuer or the person honoring the credit card of such claim or defense. For the purpose of determining the amount of credit outstanding, payments and credits to the cardholder’s account are deemed to have been applied, in the order indicated, to the payment of the following:
(1)CA Civil Law Code § 1747.90(b)(1) Late charges in the order of their entry to the account.
(2)CA Civil Law Code § 1747.90(b)(2) Finance charges in order of their entry to the account.
(3)CA Civil Law Code § 1747.90(b)(3) Debits to the account other than those set forth above, in the order in which each debit entry to the account was made.
(c)CA Civil Law Code § 1747.90(c) This section does not apply to the use of a check guarantee card or a debit card in connection with an overdraft credit plan, or to a check guarantee card used in connection with cash advance checks.

Section § 1747.94

Explanation

This law requires credit card issuers to clearly label and explain that a credit card is secured, meaning it's backed by collateral, in their ads and offers. They must specify what secures the card. If a deed of trust is tied to such a card, it should state this purpose, though missing the statement won't void it. The rule doesn't cover cards with purchase protection or loans governed by a specific federal act. Violating these rules counts as unfair business practice.

(a)CA Civil Law Code § 1747.94(a) In addition to any other disclosures required by law, a card issuer of a secured credit card shall, in every advertisement or solicitation to prospective cardholders, expressly identify the credit instrument offered as a “secured credit card” and prominently disclose that credit extended under the secured credit card is secured, and shall describe the security by item or type.
(b)CA Civil Law Code § 1747.94(b) Any deed of trust executed in connection with a secured credit card shall contain a statement that it is security for a secured credit card obligation. However, failure to include the statement shall not invalidate the deed of trust.
(c)CA Civil Law Code § 1747.94(c) This section does not apply to either of the following:
(1)CA Civil Law Code § 1747.94(c)(1) Any credit card which is issued under an agreement or other instrument creating a purchase money security interest in property purchased with the credit card, but which does not pledge, hypothecate, or place a lien on other property of the cardholder or any co-obligor.
(2)CA Civil Law Code § 1747.94(c)(2) Loans or extensions of credit subject to the Federal Home Equity Loan Consumer Protection Act of 1988 (P. L. 100-709).
(d)CA Civil Law Code § 1747.94(d) Any violation of this section shall constitute unfair competition within the meaning of Section 17200 of the Business and Professions Code.

Section § 1748

Explanation

This law says that if a contract between a credit card company and a store stops the store from giving discounts to cash-paying customers or charging them less than those using credit cards, that contract part is invalid because it's against public policy.

Any provision in a contract between a card issuer and a retailer which has the effect of prohibiting the retailer from offering price discounts or from charging a different and lower price to customers who pay for goods or services by cash instead of by credit card is contrary to public policy and void.

Section § 1748.1

Explanation

In California, retailers are not allowed to charge extra fees to consumers who choose to pay with a credit card instead of cash, check, or other methods. However, discounts for cash payments are permitted if they're available to everyone. If a retailer intentionally breaks this rule by charging a credit card fee and doesn’t refund it within 30 days after a request, they must pay the customer three times the damages plus any legal fees. Customers can sue in small claims court if the amount is appropriate for that court. The law doesn’t apply if retailers only accept credit cards by phone and cash in person. Extra charges from third-party credit card services count as illegal surcharges. Utilities like electric, gas, or water companies are not subject to this rule if their charges are approved by the Public Utilities Commission.

(a)CA Civil Law Code § 1748.1(a) No retailer in any sales, service, or lease transaction with a consumer may impose a surcharge on a cardholder who elects to use a credit card in lieu of payment by cash, check, or similar means. A retailer may, however, offer discounts for the purpose of inducing payment by cash, check, or other means not involving the use of a credit card, provided that the discount is offered to all prospective buyers.
(b)CA Civil Law Code § 1748.1(b) Any retailer who willfully violates this section by imposing a surcharge on a cardholder who elects to use a credit card and who fails to pay that amount to the cardholder within 30 days of a written demand by the cardholder to the retailer by certified mail, shall be liable to the cardholder for three times the amount at which actual damages are assessed. The cardholder shall also be entitled to recover reasonable attorney’s fees and costs incurred in the action.
A cause of action under this section may be brought in small claims court, if it does not exceed the jurisdiction of that court, or in any other appropriate court.
(c)CA Civil Law Code § 1748.1(c) A consumer shall not be deemed to have elected to use a credit card in lieu of another means of payment for purposes of this section in a transaction with a retailer if only credit cards are accepted by that retailer in payment for an order made by a consumer over a telephone, and only cash is accepted at a public store or other facility of the same retailer.
(d)CA Civil Law Code § 1748.1(d) Charges for third-party credit card guarantee services, when added to the price charged by the retailer if cash were to be paid, shall be deemed surcharges for purposes of this section even if they are payable directly to the third party or are charged separately.
(e)CA Civil Law Code § 1748.1(e) It is the intent of the Legislature to promote the effective operation of the free market and protect consumers from deceptive price increases for goods and services by prohibiting credit card surcharges and encouraging the availability of discounts by those retailers who wish to offer a lower price for goods and services purchased by some form of payment other than credit card.
(f)CA Civil Law Code § 1748.1(f) This section does not apply to charges for payment by credit card or debit card that are made by an electrical, gas, or water corporation and approved by the Public Utilities Commission pursuant to Section 755 of the Public Utilities Code.

Section § 1748.5

Explanation

If you have a credit card, you can ask your card issuer to tell you how much you've paid in finance charges over the past year. You can only request this information once a year, and they have to give it to you for free within 30 days. If you ask for it in writing, they need to respond in writing, unless they include it with your usual bill or account statement. However, this doesn't apply if you're using the credit card for a retail installment plan, which is something different.

(a)CA Civil Law Code § 1748.5(a) A cardholder may request, not more frequently than once a year, that the card issuer inform the cardholder of the total amount of finance charges assessed on the account during the preceding calendar year and the card issuer shall provide that information to the cardholder within 30 days of receiving the request, without charge.
If the cardholder’s request for the information is made in writing, the card issuer shall provide the information in writing. However, if the card issuer is required to furnish the cardholder with a periodic billing or periodic statement of account or furnishes the billing or statement of account, the requested statement of finance charges may be furnished along with the periodic billing or periodic statement of account.
(b)CA Civil Law Code § 1748.5(b) This section shall not apply to card issuers or cardholders who issue or use credit cards in connection with a retail installment account, as defined by Section 1802.7.

Section § 1748.7

Explanation

This law makes it illegal for anyone to handle credit card charges through a retailer’s account unless the retailer actually provided the goods or services being charged. Retailers also can’t let others do this under their accounts. There are exceptions, like for businesses within a larger general merchandise store, certain franchise arrangements, or if the transaction is under $500 annually. If someone breaks these rules, the penalties can include being punished with a misdemeanor, fines, and covering the injured party’s legal costs. The law also clarifies terms like 'general merchandise retailer', 'franchisor', and 'franchisee' for these purposes.

(a)CA Civil Law Code § 1748.7(a) No person shall process, deposit, negotiate, or obtain payment of a credit card charge through a retailer’s account with a financial institution or through a retailer’s agreement with a financial institution, card issuer, or organization of financial institutions or card issuers if that retailer did not furnish or agree to furnish the goods or services which are the subject of the charge.
(b)CA Civil Law Code § 1748.7(b) No retailer shall permit any person to process, deposit, negotiate, or obtain payment of a credit card charge through the retailer’s account with a financial institution or the retailer’s agreement with a financial institution, card issuer, or organization of financial institutions or card issuers if that retailer did not furnish or agree to furnish the goods or services which are the subject of the charge.
(c)CA Civil Law Code § 1748.7(c)  Subdivisions (a) and (b) do not apply to any of the following:
(1)CA Civil Law Code § 1748.7(c)(1) A person who furnishes goods or services on the business premises of a general merchandise retailer and who processes, deposits, negotiates, or obtains payment of a credit card charge through that general merchandise retailer’s account or agreement.
(2)CA Civil Law Code § 1748.7(c)(2) A general merchandise retailer who permits a person described in paragraph (1) to process, deposit, negotiate, or obtain payment of a credit card charge through that general merchandise retailer’s account or agreement.
(3)CA Civil Law Code § 1748.7(c)(3) A franchisee who furnishes the cardholder with goods or services that are provided in whole or in part by the franchisor and who processes, deposits, negotiates, or obtains payment of a credit card charge through that franchisor’s account or agreement.
(4)CA Civil Law Code § 1748.7(c)(4) A franchisor who permits a franchisee described in paragraph (3) to process, deposit, negotiate, or obtain payment of a credit card charge through that franchisor’s account or agreement.
(5)CA Civil Law Code § 1748.7(c)(5) The credit card issuer or a financial institution or a parent, subsidiary, or affiliate of the card issuer or a financial institution.
(6)CA Civil Law Code § 1748.7(c)(6) A person who processes, deposits, negotiates, or obtains payment of less than five hundred dollars ($500) of credit card charges in any one year period through a retailer’s account or agreement. The person shall have the burden of producing evidence that the person transacted less than five hundred dollars ($500) in credit card charges during any one year period.
(d)CA Civil Law Code § 1748.7(d) Any person injured by a violation of this section may bring an action for the recovery of damages, equitable relief, and reasonable attorney’s fees and costs.
(e)CA Civil Law Code § 1748.7(e) Any person who violates this section shall be guilty of a misdemeanor. Each occurrence in which a person processes, deposits, negotiates, or otherwise seeks to obtain payment of a credit card charge in violation of subdivision (a) constitutes a separate offense.
(f)CA Civil Law Code § 1748.7(f) The penalties and remedies provided in this section are in addition to any other remedies or penalties provided by law.
(g)CA Civil Law Code § 1748.7(g) The exemptions from this title specified in Section 1747.03 do not apply to this section.
(h)CA Civil Law Code § 1748.7(h) As used in this section:
(1)CA Civil Law Code § 1748.7(h)(1) “General merchandise retailer” means any person or entity, regardless of the form of organization, that has continuously offered for sale or lease more than 100 different types of goods or services to the public in this state throughout a period which includes the immediately preceding five years.
(2)CA Civil Law Code § 1748.7(h)(2) “Franchisor” has the same meaning as defined in Section 31007 of the Corporations Code.
(3)CA Civil Law Code § 1748.7(h)(3) “Franchisee” has the same meaning as defined in Section 31006 of the Corporations Code.

Section § 1748.9

Explanation

If a credit card company gives you checks or drafts to use for borrowing, they have to clearly tell you up front that using them will add a charge to your credit account. They must also openly explain what interest rate you'll be paying and how they calculate any charges. Plus, they need to let you know if using the check will cause charges to start adding up right away.

(a)CA Civil Law Code § 1748.9(a) A credit card issuer that extends credit to a cardholder through the use of a preprinted check or draft shall disclose on the front of an attachment that is affixed by perforation or other means to the preprinted check or draft, in clear and conspicuous language, all of the following information:
(1)CA Civil Law Code § 1748.9(a)(1) That “use of the attached check or draft will constitute a charge against your credit account.”
(2)CA Civil Law Code § 1748.9(a)(2) The annual percentage rate and the calculation of finance charges, as required by Section 226.16 of Regulation Z of the Code of Federal Regulations, associated with the use of the attached check or draft.
(3)CA Civil Law Code § 1748.9(a)(3) Whether the finance charges are triggered immediately upon the use of the check or draft.

Section § 1748.95

Explanation

If someone finds out their information was used without permission to apply for a credit card, they can ask the card company for application details. The card company must provide these details for free within 10 business days, as long as the person shows a police report and confirms their own information. If law enforcement needs these details, the person must sign a form allowing the card company to share the info for a certain time. The card company will inform the person that they can cancel this authorization at any time. A law enforcement officer is defined as a peace officer in the statute.

(a)Copy CA Civil Law Code § 1748.95(a)
(1)Copy CA Civil Law Code § 1748.95(a)(1) Upon the request of a person who has obtained a police report pursuant to Section 530.6 of the Penal Code, a credit card issuer shall provide to the person, or to a law enforcement officer specified by the person, copies of all application forms or application information containing the person’s name, address, or other identifying information pertaining to the application filed with the credit card issuer by an unauthorized person in violation of Section 530.5 of the Penal Code.
(2)CA Civil Law Code § 1748.95(a)(2) Before providing copies pursuant to paragraph (1), the credit card issuer shall inform the requesting person of the categories of identifying information that the unauthorized person used to complete the application and shall require the requesting person to provide identifying information in those categories and a copy of the police report.
(3)CA Civil Law Code § 1748.95(a)(3) The credit card issuer shall provide copies of all forms and information required by this section, without charge, within 10 business days of receipt of the person’s request and submission of the required copy of the police report and identifying information.
(b)Copy CA Civil Law Code § 1748.95(b)
(1)Copy CA Civil Law Code § 1748.95(b)(1) Before a credit card issuer provides copies to a law enforcement officer pursuant to paragraph (1) of subdivision (a), the credit card issuer may require the requesting person to provide them with a signed and dated statement by which the person does all of the following:
(A)CA Civil Law Code § 1748.95(b)(1)(A) Authorizes disclosure for a stated period.
(B)CA Civil Law Code § 1748.95(b)(1)(B) Specifies the name of the agency or department to which the disclosure is authorized.
(C)CA Civil Law Code § 1748.95(b)(1)(C) Identifies the type of records that the person authorizes to be disclosed.
(2)CA Civil Law Code § 1748.95(b)(2) The credit card issuer shall include in the statement to be signed by the requesting person a notice that the person has the right at any time to revoke the authorization.
(c)CA Civil Law Code § 1748.95(c) As used in this section, “law enforcement officer” means a peace officer as defined by Section 830.1 of the Penal Code.