Special Business Regulations 18400-22949.92.2Ticket Sellers
Section § 22500
If you sell event tickets, you must have a fixed business location, include that address in ads, and follow local licensing rules. Not doing so could lead to up to six months in jail, a fine of up to $2,500, or both. Each illegal sale can result in a separate $2,500 civil penalty. This can be pursued by state or local prosecutors, and penalties can accumulate with other legal actions.
Section § 22501
If you sell tickets, you have to keep track of all your ticket sales, any money you deposit, and any refunds you issue.
Section § 22502
If you are selling tickets, you must tell the buyer where the seats are, either by describing their location or showing a map, before completing the sale.
Section § 22502.1
This law makes it illegal for ticket sellers to sell or take payment for tickets unless they meet certain conditions. First, the seller must have the ticket in hand. Alternatively, they need a contract guaranteeing they'll get the ticket at a set price from someone who either has it or can get it. If neither of these is true, the seller must clearly tell the buyer upfront, both verbally and in writing, that they might not be able to deliver the ticket at the price discussed. Sellers can take deposits to try to find a ticket for the buyer, but they have to explain the deal in detail when they accept the deposit.
Section § 22502.2
Section § 22502.3
If a ticket seller breaks the rules about ticket sales and doesn't provide the tickets for the agreed price, they have to pay the buyer double the ticket price. Plus, they need to cover any non-refundable costs the buyer incurred trying to attend the event, along with the buyer's legal fees and court costs.
Section § 22503
Section § 22503.5
This section of the law states that it doesn't apply to companies or people who directly oversee events and have a contract to sell tickets for those events. Basically, if you're in charge of an event and you have a written agreement to sell its tickets, you aren't affected by this chapter.
Section § 22503.6
This law says that if someone is officially appointed as an agent for an airline, cruise line, or bus company, and they're selling tickets with a tour package through a promoter or the promoter's representative with a written contract, this rule doesn't apply to them.
Section § 22504
If someone is selling six or fewer tickets to a single event, this rule doesn't apply to them as long as they sell the tickets somewhere other than the event site, like outside the venue or in nearby parking areas.
Section § 22505
If you break any rule in this chapter, it's considered a misdemeanor, which is a type of criminal offense.
Section § 22505.5
This law makes it illegal for anyone to intentionally use or sell software or services that bypass security or control systems designed to make buying event tickets fair for everyone. Essentially, it aims to stop people from cheating the system to buy or sell tickets in a way that disadvantages ordinary buyers who just want to attend the event. 'Event attendees' are defined as people buying tickets with the intent to attend, not those selling tickets. A fair ticket buying process may include limits on how many tickets one person can buy.
Section § 22506
If you pay a ticket seller a deposit for an event that hasn't got tickets available yet, you can get your money back, minus a service fee. This fee can't be more than 10% of what you paid, and the refund is available until the tickets are actually ready.
Section § 22507
If an event is canceled, ticket sellers must give back the full ticket price within 30 days. If an event is postponed, rescheduled, or replaced, buyers can request a full refund, and sellers must comply within 30 days of the request. A rescheduled event can mean a chance to attend a similar event at another date. Local areas may require ticket sellers to hold a bond up to $50,000 to cover these refunds.
Section § 22508
If you're selling event tickets, you must clearly inform buyers if there's a service charge on top of the ticket price and mention this in any ads or promotions.
Section § 22509
If a ticket seller is offering tickets to an event as part of a package deal that includes things like transportation, meals, lodging, or drinks, they must clearly state the price of the tickets in any ads or marketing materials.