Informal Adjustment Of Complaints - Electronic And Appliance Repair Dealers - Business & Professions - CA

Section § 9860

This law requires the director to set up procedures to handle complaints from the public about service dealers or contractors. The law is temporary and will no longer be in effect after January 1, 2028.

(a) The director shall establish procedures for accepting complaints from the public against any service dealer or service contractor.

(b) This section shall remain in effect only until January 1, 2028, and as of that date is repealed.

complaints procedure public complaints service dealer ...

Section § 9860

This law requires that the director set up a system for the public to file complaints against service dealers, but it won't take effect until January 1, 2028.

(a) The director shall establish procedures for accepting complaints from the public against any service dealer.

(b) This section shall become operative on January 1, 2028.

director procedures public complaints ...

Section § 9861

If someone files a complaint and it doesn't seem to break any rules in this chapter or related regulations, the director will notify the person who complained and won't do anything further about it.

If the complaint does not appear to state any violations of this chapter or of the regulations made pursuant to this chapter, the director shall so advise the complainant and take no further action.

complaint review no action by director violation assessment ...

Section § 9862

If someone files a complaint suggesting that a service dealer might have broken the rules, the director can notify the service dealer about the complaint. After the service dealer gets a fair chance to respond, the director will conduct a brief investigation to look into the situation.

If a complaint indicates a possible violation of this chapter or of the regulations adopted pursuant to this chapter, the director may advise the service dealer of the contents of the complaint and, if the service dealer is so advised, the director shall make a summary investigation of the facts after the service dealer has had reasonable opportunity to reply thereto.

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Section § 9862.5

If someone files a complaint suggesting that a service contractor might have broken the rules of this chapter, the director can inform the service contractor about the complaint. The contractor will then have a chance to respond before the director starts looking into the issue. This rule is valid until January 1, 2028, after which it will no longer apply.

(a) If a complaint indicates a possible violation of this chapter or of the regulations adopted pursuant to this chapter, the director may advise the service contractor of the contents of the complaint and, if the service contractor is so advised, the director shall make a summary investigation of the facts after the service contractor has had reasonable opportunity to reply thereto.

(b) This section shall remain in effect only until January 1, 2028, and as of that date is repealed.

complaint process service contractor possible violation ...

Section § 9863

This section allows a director to investigate if there appears to be a probable violation by a service dealer or contractor. The director can suggest solutions to compensate the complainant for any damages caused by the violation. If the service provider agrees and follows through, this will be taken into account during any disciplinary actions. If they refuse, the director can investigate further and potentially take formal disciplinary action. This opportunity for resolution is available until January 1, 2028, after which it will be repealed.

(a) If, upon summary investigation, it appears probable to the director that a violation of this chapter, or the regulations thereunder, has occurred, the director, in their discretion, may suggest measures that in the director’s judgment would compensate the complainant for the damages they suffered as a result of the alleged violation. If the service dealer or service contractor accepts the director’s suggestions and performs accordingly, the director shall give that fact due consideration in any subsequent disciplinary proceeding. If the service dealer or service contractor declines to abide by the suggestions of the director, the director may investigate further and may institute disciplinary proceedings in accordance with the provisions of this chapter.

(b) This section shall remain in effect only until January 1, 2028, and as of that date is repealed.

service dealer service contractor violation investigation ...

Section § 9863

This law says that if it looks like a business has broken a rule, the director can suggest ways to compensate the person who made the complaint. If the business agrees with and follows those suggestions, it could help them in any future discipline issues. If the business doesn't follow the suggestions, the director may look into the matter more deeply and possibly start official disciplinary actions. This rule comes into effect on January 1, 2028.

(a) If, upon summary investigation, it appears probable to the director that a violation of this chapter, or the regulations thereunder, has occurred, the director, in their discretion, may suggest measures that in the director’s judgment would compensate the complainant for the damages they suffered as a result of the alleged violation. If the service dealer accepts the director’s suggestions and performs accordingly, the director shall give that fact due consideration in any subsequent disciplinary proceeding. If the service dealer declines to abide by the suggestions of the director, the director may investigate further and may institute disciplinary proceedings in accordance with the provisions of this chapter.

(b) This section shall become operative on January 1, 2028.

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