A claim against a household mover for loss or damage of goods shall not be denied solely because the lost or damaged goods were not noted at the time of delivery. Whenever a household mover requires a signed statement acknowledging delivery and receipt of goods, the statement shall not include any representation that the goods were delivered in satisfactory condition, but shall include a
notice that the shipper may file a claim with the household mover for lost or damaged goods.
Household Movers ActDelivery and Claims
Section § 19265
If your items are lost or damaged by a household mover, your claim shouldn't be rejected just because you didn't note the damage when the items were delivered. If the mover asks you to sign a delivery receipt, it shouldn't say that everything is in good condition. It must also inform you that you can file a claim for any lost or damaged goods.
household mover lost or damaged goods claim filing
